Notice the signs
Observe
Record the address, exact alarm or light, sound, power outage history, last water use, highest affected fixture, visible panel label, odors, and whether wastewater is escaping. Use only observations available without opening equipment.
Protect the room
Safety line
Stop water use when the system cannot discharge. Keep away from the basin, wastewater, wet power, and controls that are not ordinary user switches; do not remove covers or repeatedly reset an alarm.
Material note
Local boundary
Cohasset publishes guidance for town-owned grinder pumps. Confirm through the Sewer Department whether the equipment at this address is town-owned and which maintenance, misuse, power, access, and contact rules apply.
Service flow
Written scope
Any private work proposal should first state the verified ownership boundary, then separate building-drain clearing, electrical supply, control or pump work, public response, cleanup, excavation, and restoration. Avoid authorizing duplicate work on town equipment.
Close the loop
Verification
The closeout note should identify who responded, the fault found, water-use limits, alarm state, operational test, ownership record, and any item left for the town, electrician, plumber, or property owner.